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Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a Professional Manufacturer for oxygen concentrators and homecare related products, with a production base of approximately 5,000 square meters integrating R&D, production, and sales.
What certificates do you have for your products?
We hold ISO13485 and CE certifications for our products to ensure global quality standards.
What is your Minimum Order Quantity (MOQ)?
Usually, the MOQ is 10 pieces. However, we can accommodate smaller quantities if we have existing orders for the same model. Sample orders are also accepted.
Do you provide OEM services?
Yes, OEM services are available, including customized colors, logo printing, user manuals, labels, and package design.
What is the typical delivery time?
The typical delivery time is 3-5 days, depending on the specific order quantity.
How do you handle after-sales service?
We generally offer a 1-year warranty. All necessary spare parts are free within this period. Our support team is available 24/7 via email, phone, or video call.
FoysMed Solutions
