Support Services
01Factory Video inspection
02Goods Video inspection
03After-sales warranty (1yr warranty, 5yr maintenance, 10yr parts)
04Design brochure for customers
05Provide installation video
06Provide operation video
07Installation Manual
08Design label and package pasting
09Accept customized orders
Frequently Asked Questions
Are you a factory?
Yes, we are a professional manufacturer and designer of medical products with our own R&D team established in 2009. We operate modern production facilities and maintain international warehouses.
How do you guarantee quality?
We implement a complete quality control system under ISO13485, including IQC (Incoming), PQC (Process), FQC (Final), and OQC (Outgoing) inspections to ensure every product meets order specifications.
Do you accept custom products?
Yes. Our R&D team can quickly provide detailed design drawings based on your styles, produce samples, and suggest improvements to avoid market risks and meet specific needs.
What additional sales services do you provide?
We provide a full range of sales plans, posters, and brochures. We commit to replying to inquiries within 24 hours and proposing solutions within 48 hours.
What is your warranty and after-sales policy?
We offer a one-year warranty, five-year maintenance, and ten-year spare parts supply. We provide detailed function introductions, shipping notices, and satisfaction surveys to ensure a smooth experience.
How do you handle shipping and delivery?
We send shipping notices in advance so you can arrange for goods collection. We also provide a satisfaction survey after delivery to continuously improve our service.
FoysMed Solutions
